รับสมัคร Support Engineer

สถานที่ทำงาน: All Seasons Place, ปทุมวัน (ใกล้ BTS เพลินจิต)
ค่าตอบแทน: Saraly 24 - 40 K
เวลาทำงาน: Shift (Morning shift: 7.30-16.30, Afternoon shift: 12.00-21.00, Night shift: 21:00-9.00*(after05.30 is OT))

Level
- Senior Staff

Hiring type
- Permanent

Job Descriptions
- Receive and Response to customer call/e-mail.
- Logging and Tracking the details of customer requests and problems as cases.
- Control, escalate and follow up customer cases in order to comply with customer's Service Level Agreement.
- Participate and assist in driving the knowledge management process.
- Responsible in own case, follow up status, progress to user, and keep tracking until the incident was closed.
- Support user requests that were defined in team scope of work, follwing service level agreement.
- Provide report to customer, supervisor and project manager upon requests.
- Other assigned by supervisor and project manage.

Experiences
- At least 3 - 5 years
experiences in IT support and implementation or related field.

Skills
- Have good knowledge in Network (LAN/WAN) troubleshooting/Operation System (Window Client/Server,Linux,Vmware) configuration and troubleshooting/Security solution and appliance configuration and troubleshooting/Internet services configuration and troubleshooting.

Certificate
- Cisco and MS certified: CCNA, CCNP, MCP MCSE,MCSAwould be an advantage.

Allowance
Shift (Morning shift: 7.30-16.30, Afternoon shift: 12.00-21.00, Night shift: 21:00-9.00*(after05.30 is OT)

Company 's welfare For Permanent Staff
Transportation fee 1,000 baht / month
Provident fund
Training & Development working skill
Health Insurance (Include spouse and child for permanent employee)
Dental Treatment fee (Additional form Social Security Fund)
Accident Insurance
Cafeteria welfare 5,000 baht per year
Bonus pay on June & December.(Depend on performance and profit)
Marriage Welfare, Funeral Welfare, New born Welfare
Company trip and New Year party
Customer site at upcountry allowance 100 baht. /day
Yearly Health Check Up

หากสนใจสามารถส่งเรซูเม่มาได้ที่ may.zap.mk@gmail.com
หรือติดต่อสอบถามเพิ่มเติมได้ที่ 02-261-3266

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